VBA Debt Management Center Suspends VA Debt Collection During COVID-19 Outbreak

The financial relief actions include the following until further notice:

  • Suspending all actions on Veteran debts under the jurisdiction of the Treasury Department.
  • Suspending collection action or extending repayment terms on preexisting VA debts, as the Veteran prefers.

For benefit debts, Veterans can contact the VA Debt Management Center at 1-800-827-0648 to make arrangements.

For health care debts, Veterans can contact the Health Resource Center at 1-888-827-4817 to make arrangements.

The benefits and claims relief actions include giving Veterans the option to submit their paperwork late for the following actions:

  • perfecting claims
  • challenging adverse decisions
  • submitting Notices of Disagreement
  • submitting Substantive Appeals
  • responding to Supplemental Statements of the Case

Veterans requesting claim extensions can simply submit them with any late-filed paperwork and Veterans do not have to proactively request an extension in advance. For added convenience, VA will also accept typed/digital signatures instead of wet signatures on its forms. Those with questions can call 1-800-827-1000.

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